
Hotel Operations Manager
4 days ago
Hotel Operations Manager
We are seeking an experienced hotel operations manager to oversee front desk activities, provide exceptional guest service, and maintain high service standards.
Main Responsibilities:
- Lead Front Desk Staff: Train and manage front office staff to deliver exceptional customer experiences.
- Handle Guest Inquiries: Professionally address guest inquiries, complaints, and escalations in a timely manner.
- Coordinate with Departments: Collaborate with housekeeping, food and beverage, and other departments for seamless operations.
- Maintain Accurate Records: Ensure accurate recording of occupancy, billing, and guest history.
- Develop Guest Service Initiatives: Develop strategies to improve guest satisfaction scores and loyalty programs.
Requirements:
- Experience: Minimum 5 years of experience in hotel operations and management.
- Technical Skills: Proficiency in hospitality software and systems is preferred.
- Ladership and Communication Skills: Strong leadership, communication, and problem-solving skills are essential.
- Pressure Handling: Ability to handle pressure and maintain calm composure in fast-paced environments.
- Qualification: Degree in hospitality management or related field is preferred.
What We Offer:
- Competitive Salary Package: Attractive salary package with benefits and incentives.
- Career Growth Opportunities: Career growth opportunities in hotel management and leadership roles.
- Dynamic Work Environment: A dynamic and professional work environment that fosters collaboration and innovation.
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