Hotel Front Office Management Position
6 days ago
Job Title: Front Office Manager for Hotel
Regent Inn Nellore is seeking a Front Office Manager to lead our front desk operations and ensure outstanding guest service.
Key Responsibilities:- Supervise daily front office operations (check-in, check-out, reservations).
- Manage and train front office staff, ensuring high service standards.
- Handle guest queries, complaints, and escalations professionally.
- Coordinate with housekeeping, F&B, and other departments for smooth operations.
- Prepare duty rosters, manage staffing, and monitor performance.
- Maintain accurate records of occupancy, billing, and guest history.
- Implement guest service programs to improve satisfaction scores.
- Minimum 5 years of experience in front office operations within hotels.
- Hands-on experience with hotel property management systems is preferred.
- Strong leadership, communication, and problem-solving skills are essential.
- Ability to handle pressure and maintain guest satisfaction is critical.
- Graduate or hotel management qualification is preferred.
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