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E-commerce Operations Manager

1 month ago

Mumbai, Maharashtra, India Full Circle Agency Full time

We are seeking an experienced Client Success Manager to join our dynamic Brand Management team at Full Circle Agency. This role is ideal for individuals passionate about e-commerce, particularly Amazon, and have a knack for driving product launches and managing client relationships.

Key Responsibilities:

  • Product Launches: Lead new product launches on Amazon and other marketplaces, ensuring strategic keyword, competitor, and pricing strategies.
  • Account Management: Oversee the performance and growth of multiple online sellers, focusing on sales, advertising, marketing, and profitability.
  • Collaboration: Work closely with department heads in Supply Chain, Content & Branding, Operations, and PPC teams to support account growth.
  • Client Communication: Maintain direct communication with clients regarding marketing and advertising, ensuring their needs are met and expectations exceeded.
  • Reporting: Prepare and submit detailed reports on account performance to the team, management, and clients.
  • Client Retention: Foster strong client relationships, identify growth opportunities, and work to retain clients through value realization and brand reputation building.

Requirements:

  • 4-5 years of experience in the e-commerce industry, specifically Amazon.
  • Experience as an Account Manager, Category Manager, Brand Manager, Client Success Manager, or similar role.
  • Proven experience in market research, product launching, and account management on Amazon.
  • Strong strategic thinking, communication, and excellent customer service skills.
  • In-depth knowledge of Amazon Seller Central/Vendor Central.
  • Full-time availability, 40 hrs/week, in CST.

This role offers a competitive salary of approximately $80,000 per year, depending on experience, plus benefits including 22 annual paid leaves, year-end bonus, performance-based bonuses, and more.