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Strategic Growth Specialist

2 weeks ago

Jodhpur, Rajasthan, India beBeeGrowth Full time ₹ 20,00,000 - ₹ 26,00,000

Job Description: Strategic Growth Specialist

We are seeking a highly skilled and experienced Strategic Growth Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the successful deployment of solutions for our clients.

Your primary focus will be on delivering value through effective project management, clear communication, and alignment with customer goals. This will involve working closely with both client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution.

Key Responsibilities:

  • Client Engagement & Relationship Building:

You will develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Your goal will be to understand client objectives and align them with our product solutions to drive their success.

  • Prepare Detailed Business Requirements Document (BRD):

You will work closely with clients and pre-sales teams to detail the solutioning and prepare clear BRDs which explain the process and system workflow and exception scenarios.

  • Customer Success Management:

You will serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. You will regularly review account performance metrics and KPIs to ensure the client's goals are met.

  • Lead Implementation Projects:

You will drive implementation projects for systems by collaboratively working with clients, pre-sales teams, and product teams. You will lead efforts to drive project management best practices to ensure timely delivery and scope adherence.

  • Data-Driven Insights:

You will leverage data to provide actionable insights to customers. You will monitor and report on key metrics such as product adoption, engagement levels, and churn risk. You will suggest improvements or changes based on analysis.

  • Customer Training & Enablement:

You will provide clients with training and resources to ensure they understand and can fully utilize the product. You will develop customized learning paths and onboarding plans to accelerate time-to-value.

  • Infant Care & Handover to Support:

You will manage infant care, close all points by working with product and support teams. You will create customer SOPs for processes that can be used by clients and internally by support. You will work with the support team to handover the project to Support and KAM.

  • Customer Feedback Loop:

You will act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Requirements:

  • Good First-Principle Thinker:

You should be able to think critically and approach problems from a first-principles perspective.

  • Understanding of Supply Chain Principles:

You should have a deep understanding of supply chain principles and operations.

  • Bachelor's Degree:

A Bachelor's degree in Business, Marketing, Sales, or a related field is required. A Master's degree is a plus.

  • Experience:

At least 5+ years of experience in Customer Success, Account Management, or a consulting role within a Supply Chain, SaaS, or tech-driven company is required.

  • Project Management Skills:

You should have experience managing projects and working in a collaborative environment.

  • Time Management:

You should be able to work independently and manage your time effectively.