IS Analyst-Technical Support Specialist

4 weeks ago

Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

Job Summary

F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch is seeking a skilled IS Analyst-Technical Support to provide technical support and customer service to employees. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities

  • Provide technical support and customer service to employees, addressing technical issues and requests in a timely manner.
  • Build and maintain relationships with senior-level employees and administrative support personnel.
  • Coordinate and support technologies used in Conference Rooms.
  • Provide Audio Visual Support for internal meetings.
  • Support and maintain effective relationships with users in their assigned areas.
  • Actively participate in team meetings and contribute to the development of technical documentation and manuals.
  • Manage ticketing queues to ensure issues are prioritized and actioned.
  • Availability to provide support outside business hours.

Requirements

  • Bachelor's or Higher degree in computer science or related field.
  • Minimum of 4 years in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.

Benefits

  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses.
  • An educational assistance program to financially help employees seeking continuing education.
  • Medical, Life and Personal Accident Insurance benefit for employees.
  • Life insurance for protection of employees' families.
  • Personal accident insurance for protection of employees and their families.
  • Personal loan assistance.
  • Employee Stock Investment Plan (ESIP).
  • 12 weeks Paternity leave.
  • Onsite fitness center, recreation center, and cafeteria.
  • Transport facility.
  • Child day care facility for women employees.
  • Cricket grounds and gymnasium.
  • Library.
  • Health Center with doctor availability.
  • HDFC ATM on the campus.

Equal Opportunity Employer

F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

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