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IS Analyst-Technical Support Specialist

1 month ago

Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time
Job Title: IS Analyst-Technical Support

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Key Responsibilities:
  • Provide technical support for Franklin Templeton employees, addressing their technical issues, requests, and support of the IT Infrastructure.
  • Work closely with internal clients to identify and resolve technical issues, ensuring minimal disruption to their work.
  • Collaborate with the IT team to implement and maintain effective technical solutions, ensuring alignment with business objectives.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information for internal clients.
  • Participate in team meetings, sharing knowledge and best practices to enhance technical support services.
  • Contribute to the development of technical training programs, ensuring that internal clients have the necessary skills to effectively use technical solutions.
  • Perform other related duties as assigned by the IT Manager.
Requirements:
  • Bachelor's or higher degree in Computer Science or related field.
  • Minimum of 4 years of experience in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with internal clients at all levels.
  • Strong problem-solving and critical thinking skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work independently and as part of a team, with a strong focus on customer service and technical support.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Reliable transportation, with mileage reimbursement provided for travel to non-primary offices.
  • Experience supporting multiple facets of the business in a corporate environment, with a strong preference for experience using ServiceNow Ticketing system.
What We Offer:
  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses.
  • An educational assistance program to financially help employees seeking continuing education.
  • Medical, Life, and Personal Accident Insurance benefits for employees, with medical insurance also covering employee dependents.
  • Life insurance for protection of employees' families.
  • Personal accident insurance for protection of employees and their families.
  • Personal loan assistance.
  • Employee Stock Investment Plan (ESIP).
  • 12 weeks of Paternity leave.
  • Onsite fitness center, recreation center, and cafeteria.
  • Transport facility.
  • Child day care facility for women employees.
  • Cricket grounds and gymnasium.
  • Library.
  • Health Center with doctor availability.
  • HDFC ATM on the campus.

Franklin Templeton is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.