Customer Support Operations Manager

Job Opportunity: Team Operations LeaderAbout the Role:This is a leadership position where you will oversee and manage a team of voice agents in an international customer service process.Main Responsibilities:Team Management:Direct and motivate your team to meet performance targets and objectives.Monitor and evaluate team performance, ensuring adherence to...

As a Director – Customer Support, you will lead high-performing teams across geographies to ensure excellence in client satisfaction and ticket resolution.Your key responsibilities will include managing global customer support, leading L1/L2 teams, driving escalation resolution, and building support SLAs and SOPs.We are looking for an experienced...

We are actively seeking a highly skilled Team Leader to join our Operations team.Job Overview:As a seasoned Team Lead, you will be responsible for leading a team of agents to achieve daily targets, ensuring exceptional customer satisfaction and service quality.You will oversee key performance indicators (KPIs), such as Average Handling Time (AHT), shrinkage,...

About the RoleWe are seeking a seasoned professional to join our Ecosystem Operations team as an Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.Job DescriptionThis is an exciting opportunity to work at the forefront of channel partner...

We are hiring Please share your CVs to reena@squaredcircle.inExperience: 0-2 YearsJob Overview:We are seeking an English Customer Support Representative to handle both voice and non-voice interactions. This role requires a professional with strong communication skills, patience, and problem-solving abilities. The ideal candidate will be able to respond to...

We are seeking a professional to handle international customer support operations.Key Responsibilities:Handle inbound and outbound customer communication via email, chat for international customers in English.Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.Maintain a positive attitude towards customers at...

Assistant Manager RoleThe ideal candidate will be responsible for assisting the General Manager in managing day-to-day operations.Maintain compliance with company policies and procedures.Ensure a safe and healthy work environment.Key responsibilities include:Supervising security guards and maintaining attendance, leave records, and PF/ESIC registers.Ensuring...

Job Title: Technical Support LeadOverview:We are seeking a seasoned Technical Support Lead to oversee our technical operations. The successful candidate will be responsible for managing a team of technical support engineers, coordinating urgent and complicated support issues, and ensuring high-quality service delivery.Key Responsibilities:Team Leadership:...

Job SummaryWe are seeking a highly skilled Operational Support Specialist to join our team. This role is ideal for individuals with experience in back office operations and a passion for delivering exceptional results.Key ResponsibilitiesHandle day-to-day operational activities, including account opening, onboarding and maintenance, trade execution and...

Job OverviewHopup India is seeking an experienced Floor Supervisor to oversee daily gaming floor operations, supervise staff, maintain equipment, and uphold safety and service standards.Key Responsibilities:Ensure all games and attractions are operational and ready for customers.Supervise gaming attendants, cashiers, and support staff during shifts to...