
Senior Business Developer
1 week ago
Job Description
Purpose of this role is to drive business growth in specific industry verticals/ territories through commercial development activities, including cross selling and managing customer relationships and appropriate customer support thereby ensuring achievement of sales targets.
- Develop a sales plan for assigned vertical/ territory identifying potential clients, highlighting customer requirements and forecasting market trends
- Monitor sales targets at territory/ vertical level on a weekly basis, highlight deviations and initiate corrective action as required
- Ensure adherence to sales performance at territory level
- Identify potential business opportunities from multiple channels and develop pursuit plan
- Negotiate and finalize terms with clients in terms of product specifications, payment terms and timelines and obtain approval from Reporting Manager
- Build and maintain relationships with customers in the territory to facilitate deep understanding of their needs and direct swift resolution of any customer queries
- Identify opportunities for integrated solutions i.e. orders involving Motors/ Automation Products Systems to Reporting Managers
- Document specifications of the customer in relevant formats and forward to concerned department
- Liaise with operations team at center to ensure execution of orders in line with predefined timelines and criteria
- Liaise with customer on regular basis and ensure changes in order specifications are communicated to concerned department
- Collections from clients as per contractual agreement
- Timely dispatch of goods to client's site as per delivery schedule
- Adhere to policies / processes to enhance response quality and minimize response time to customer queries and provide support required by customers
- Establish service centers or identify partner agencies to provide quick after sales service to customers
- Provide technical support to customers on after-sales related issues
- Record and resolve all customer complaints within predefined timelines
- Log and update all customer interaction activities in appropriate systems
- Response to customer on any queries / issues raised during finalization / execution /post execution sales
- Liaise with network of distributors and dealers in the territory and escalate significant issues to superior
- Effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc.
- Keep abreast with developments in the territory and provide data to marketing team on potential opportunities for expansion / diversification into new markets / geographies
Key Responsibilities
Required Skills and Qualifications
- Strong commercial skills and experience in driving business growth
- Excellent communication and interpersonal skills
- Ability to work independently and manage priorities effectively
Benefits
- Opportunity to work in a dynamic and fast-paced environment
- Collaborative and supportive team culture
Others
- Competitive salary package and benefits
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