Network Infrastructure Specialist
1 week ago
At Team1 Consulting, we specialize in delivering cutting-edge IT solutions to drive innovation and accelerate business growth. Our team of experts empowers organizations across industries to thrive in the digital era with customized, high-impact solutions.
We are currently seeking a talented Network Engineer L1 to join our team at our NOC location in Thane, Maharashtra. This role offers a unique opportunity to work on a wide range of network operations and contribute to the success of our clients.
The ideal candidate will have a strong background in network engineering, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Monitor and report alerts from network devices
- Work on raised and assigned tickets/alerts from the ITSM tool:
- Identify the fault
- Assign severity
- Follow troubleshooting procedures
- Ensure timely closure of alerts/tickets
- Handle fault management with service providers for network-related issues:
- Initiate trouble tickets
- Follow up until resolution
- Escalate if required
- Coordinate with L2 engineers for issue resolution and change management
- Perform network-related changes on network devices as per role and accessibility defined in SOP
- Prepare and maintain network-related reports such as:
- Branch down call report
- Bandwidth utilization report
- Monitor and manage the Bank's network infrastructure (devices, links, etc.)
- Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
- Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
- Add new network devices into the network and ensure they are recorded in the asset management system
- Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
- Follow up for RMA replacements
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