Network Infrastructure Specialist
1 week ago
Job Summary:
We are seeking a Network Infrastructure Specialist to join our team. As a key member of our infrastructure group, you will be responsible for ensuring the smooth operation and maintenance of our network infrastructure.
Key Responsibilities:
- Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
- Complete all service now tickets in the queues
- Perform upgrades and refreshes as needed within the environment
- Able to resolve vulnerabilities when notified of items with a vulnerability
- Able to provide audit information as requested
- Provide technical support on incident calls as needed
- Accurately log and document all information in the network infrastructure
- Perform investigation and triage for alerts and events
- Troubleshoot complex/multitier issues within the network infrastructure
- Perform escalation of incidents to higher tier support groups, vendors, and other support staff
- Perform monitoring and event management support for the entire network infrastructure
- Accurately log and document all changes/incidents in Service Now ticketing system
Requirements:
- Strong written and verbal communication skills with the ability to interact with all levels of the organization
- Strong interpersonal skills
- Strong time and project management skills
- Familiarity with the following technologies - Cisco networking (SDWAN, LAN, WLAN)
- Familiarity with network troubleshooting tools/technologies - Wireshark, tcpdump, SNMP, syslog, NetFlow
Preferred Qualifications:
- Experience with Cisco ACI
- Experience with F5 load balancers
- Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
- Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- Highly self-motivated and directed
- Strong organizational skills
- Keen attention to detail
- Strong customer service orientation
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