Service Delivery Excellence Specialist

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Key Responsibilities:
As a Service Delivery Excellence Specialist at Microland, you will be responsible for providing exceptional customer service, handling customer interactions, reports, and repairs with utmost care. Your primary goal will be to ensure repeat customers by maintaining strong relationships with customers and third-party vendors.

Core Duties:
1. Offer customers equipment recommendations and develop contracts for commercial contractors and developers.
2. Train sales staff on best practices in upselling, customer satisfaction, and brand promotion.
3. Manage work orders, invoice logging, and service invoice generation.
4. Provide equipment operation, care, and maintenance instructions to customers.
5. Inspect rental equipment upon return and process deposits with any observed damage.
6. Drive sales growth across all channels through effective hiring, training, and management approaches.



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