Service Delivery Specialist

4 weeks ago


Bengaluru, Karnataka, India Moxa Full time
Job Summary

As a Service Delivery Specialist at Moxa, you will be responsible for localizing technical support to eliminate language barriers and time zone differences between customers and our headquarters. Your primary goal will be to shape talented individuals into future Field Application Engineer (FAE) experts through on-the-job training.

Main Responsibilities

1. Collaborate with customers, partners, and engineers at Moxa HQ to resolve issues by analyzing situations and pinpointing root causes.
2. Provide on-site service when remote diagnosis or conference calls are insufficient.
3. Conduct customer visits for solution introductions and detailed technical discussions.
4. Create technical proposals based on customer requirements and competition status.
5. Prepare for international and domestic travel to support customers in various cities and countries.

Qualifications

1. College or university graduates with engineering majors, preferably computer science, electrical engineering, or information and communication technology.
2. Any certificate in computer programming or networking is a plus, with CCNA or above being highly desirable.
3. Less than 5 years of working experience.
4. Excellent English and Hindi communication and presentation skills are mandatory, with additional local languages preferred and Mandarin being highly valued.

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