Sustain Business Growth Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeRetention Full time US$ 60,000 - US$ 80,000
Customer Retention Specialist

We are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

  • This requires advanced knowledge of Microsoft Excel software.
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.
About the Role

Our global leader in 3D design, engineering, and entertainment software is ranked as one of the best companies to work with. As a global technology leader, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve.

Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.

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