Country Call Center Representative

4 weeks ago


Gurgaon, Haryana, India Amplifon Full time

Job Title: Country Call Center Operator

Location: Gurgaon, Haryana, India

Job Summary:

We are seeking a highly motivated and results-driven Country Call Center Operator to join our team. As a key member of our sales team, you will be responsible for making outbound calls to fresh leads and follow-up clients to schedule hearing check-ups and hearing aid trials.

Key Responsibilities:

  • Make daily calls to clients using dialer and manual/predictive calling techniques to achieve a minimum of 150 dialed calls and 80 connected calls per day.
  • Convince clients to schedule hearing check-ups and hearing aid trials by providing accurate and complete information.
  • Maintain accurate and timely reporting of daily activities.
  • Update client information in CRM and excel spreadsheets.
  • Coordinate with clinical and field teams to ensure timely completion of work.
  • Contribute to team effort by achieving daily and monthly targets.

Requirements:

  • Minimum 2 years of experience in tele sales (inbound and outbound) with at least 1 year of outbound experience.
  • Persuasive speaking skills, patience, and effective listening ability.
  • Phone skills, etiquette, and attentiveness.
  • Empathy and problem-solving skills.
  • Sales-oriented with a focus on customer service.

What We Offer:

We offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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