Lead Engagement Center Manager

2 weeks ago


Gurgaon, Haryana, India Hero Motocorp Full time

Job Summary

Hero Motocorp is seeking a highly skilled and experienced professional to lead our customer engagement center operations. As a Customer Experience Strategist, you will be responsible for developing and implementing strategies to enhance customer experience and ensure exceptional delivery.

Key Responsibilities

  • Develop and implement customer experience roadmaps to improve service delivery
  • Utilize customer feedback and data analytics to identify opportunities for improvement and innovation
  • Stay updated on industry trends and best practices in customer experience management
  • Leverage technology and automation to enhance customer experience across touch points

Requirements

  • MBA degree
  • 10-12 years of experience in contact center operations and management
  • Proven record of managing large teams and overseeing all contact center operations
  • Demonstrable analytical problem-solving skills
  • Channel management and business acumen

About Hero Motocorp

Hero Motocorp is the world's largest manufacturer of motorcycles and scooters, with a presence in 47 countries. We are committed to developing modern, technologically superior, and eco-friendly mobility solutions for our customers. Our vision is to be the future of mobility, and we are seeking talented professionals to join our team.



  • Gurgaon, Haryana, India Hero Motocorp Full time

    About the RoleThe Lead Engagement Center will be responsible for managing the operations of the Hero Motocorp contact center, creating a strategic roadmap for adding consumer channels, and working on industry best practices to optimize resourcing versus costing.Key ResponsibilitiesDevelop and implement customer experience strategies to enhance customer...

  • Product Manager

    3 weeks ago


    Gurgaon, Haryana, India CollegeDekho Full time

    Product Manager - Growth & EngagementAre you passionate about creating user-centric experiences that drive business results? Do you thrive at the intersection of product, design, and growth? We're looking for a skilled Product Manager to join our team at CollegeDekho.Key Responsibilities:Collaborate with cross-functional teams to develop and launch impactful...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job SummaryThe Community Manager is responsible for ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This role requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job SummaryThe Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India CollegeDekho Full time

    Role : Product Management Lead - Growth & Engagement. Do you thrive at the intersection of product, design, and growth? Are you passionate about creating user-centric experiences that drive business results? If so, then this exciting opportunity is for you. In this role, you'll wear several hats : As a Product Management Lead, you'll collaborate with...


  • Gurgaon, Haryana, India ProcDNA ytics Pvt Ltd Full time

    About ProcDNAWe are a global consulting firm that combines design thinking with cutting-edge technology to deliver game-changing commercial analytics and technology solutions for our clients. Our team of 200 passionate professionals across 6 offices is growing and learning together since our launch during the pandemic.What We Are Looking ForWe are seeking an...


  • Gurgaon, Haryana, India Stryker Global Technology Center Pvt Ltd. Full time

    Job Summary: We are seeking a highly experienced Compliance and Industrial Relations Manager to join our team at the Stryker Global Technology Center Pvt Ltd. The successful candidate will be responsible for leading a team of professionals to strategize, design, and implement compliance processes and systems that facilitate teams to achieve business...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job Summary:The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job Summary:The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India ProcDNA ytics Pvt Ltd Full time

    About ProcDNAWe are a global consulting firm that combines design thinking with cutting-edge technology to deliver game-changing Commercial Analytics and Technology solutions for our clients. Our team of 200 passionate professionals across 6 offices is growing and learning together since our launch during the pandemic.What We Are Looking ForWe are seeking an...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    {"h3": "Community Manager Role", "p": "At HRhelpdesk, we are seeking a highly skilled Community Manager to join our team. This dynamic individual will be responsible for ensuring the seamless operation of our coworking center, focusing on client satisfaction, lead generation, and overall community engagement. Key Responsibilities: \u2022 Oversee day-to-day...


  • Gurgaon, Haryana, India ETS Full time

    Job Title: Supplier Performance and Governance ManagerThe Supplier Performance and Governance Manager will be responsible for driving discipline and high-performance culture among ETS' Global Capability Centers and select Enterprise Vendors through regular monitoring and reporting. This role will actively support Director, Supplier Delivery and Performance...


  • Gurgaon, Haryana, India IN006 Induslynk Training Services Private Limited Full time

    Job SummaryWe are seeking a highly experienced and skilled professional to lead our Assessment Center of Expertise. As the Head of Assessment Center of Expertise, you will be responsible for driving profitable growth and continued efficiencies to best meet the needs of our growing Assessment business.Key ResponsibilitiesProvide expert guidance to shape the...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job SummaryThe Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India HRhelpdesk Full time

    Job SummaryThe Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative...


  • Gurgaon, Haryana, India ProcDNA ytics Pvt Ltd Full time

    About ProcDNA: We are a global consulting firm that combines design thinking with cutting-edge technology to deliver game-changing Commercial Analytics and Technology solutions for our clients. Our team of 200 passionate professionals across 6 offices is dedicated to innovation and growth. As a Sr. Engagement Lead, you will be part of a dynamic landscape...


  • Gurgaon, Haryana, India FIS Full time

    Job Summary: We are seeking a highly experienced Senior Manager to lead our Contact Center Implementation and Transformation efforts. The ideal candidate will have a proven track record of delivering large-scale technical contact center implementations and managing teams to achieve business objectives.Responsibilities:Work closely with PMP solution...

  • Project Manager

    2 weeks ago


    Gurgaon, Haryana, India Stryker Global Technology Center Pvt Ltd. Full time

    Project Manager - NPI R&D LeadAt Stryker Global Technology Center Pvt Ltd., we are seeking a highly dynamic Project Manager to lead NPI R&D projects for the Trauma and Extremities Division. The ideal candidate will have experience with Medical Device New Product Development projects and be able to plan and execute multiple projects in coordination with...


  • Gurgaon, Haryana, India Lilly Full time

    Job Title: OCE Manager, IndiaWe're seeking a seasoned professional to lead our Omnichannel Engagement (OCE) efforts in India. As the OCE Manager, you will be responsible for building and enhancing our omnichannel capabilities, driving organizational transformation, and acting as a key business partner with brand teams to drive the success of insights-based...


  • Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time

    About the RoleThe Data Center SME will be responsible for managing the entire data center project life cycle, from design to implementation and maintenance. This includes developing architecture, creating detailed engineering documents, and overseeing the installation and commissioning of passive infrastructure.Key ResponsibilitiesDevelop and implement data...