Lead Engagement Center Manager
2 weeks ago
Job Summary
Hero Motocorp is seeking a highly skilled and experienced professional to lead our customer engagement center operations. As a Customer Experience Strategist, you will be responsible for developing and implementing strategies to enhance customer experience and ensure exceptional delivery.
Key Responsibilities
- Develop and implement customer experience roadmaps to improve service delivery
- Utilize customer feedback and data analytics to identify opportunities for improvement and innovation
- Stay updated on industry trends and best practices in customer experience management
- Leverage technology and automation to enhance customer experience across touch points
Requirements
- MBA degree
- 10-12 years of experience in contact center operations and management
- Proven record of managing large teams and overseeing all contact center operations
- Demonstrable analytical problem-solving skills
- Channel management and business acumen
About Hero Motocorp
Hero Motocorp is the world's largest manufacturer of motorcycles and scooters, with a presence in 47 countries. We are committed to developing modern, technologically superior, and eco-friendly mobility solutions for our customers. Our vision is to be the future of mobility, and we are seeking talented professionals to join our team.
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