Insurance Operations Manager

2 days ago


Kolkata, West Bengal, India beBeeRegulatory Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview:

We are seeking an experienced leader to oversee the operations of our Corporate Agent/Insurance Broker. The ideal candidate will possess strong regulatory expertise, operational oversight, and effective grievance resolution skills.

Key Responsibilities:

  1. Supervise and monitor the activities of the Corporate Agent; ensure all personnel are trained, skilled, and knowledgeable in insurance products.
  2. File applications for removal or addition of specified persons and Authorized Verifiers.
  3. Ensure strict compliance with regulations in both letter and spirit.
  4. Submit material disclosures, regulatory returns, and other information to the Authority in a timely manner.
  5. Submit annual certification to the Authority, confirming adherence to all regulatory provisions.
  6. Oversee insurance solicitation activities and ensure all compliance requirements are met.
  7. Act as the Single Point of Contact for inspections and other compliance-related matters with the Authority.
  8. Verify compliance of personnel and ensure solicitation is carried out only by authorized personnel.
  9. Address and resolve customer grievances within 14 days.

Qualifications & Requirements:

  • Education: Bachelor's degree in any stream or (MBA or professional qualifications preferred).
  • Training & Certification:

50 hours of training + passing the prescribed exam (if not holding a professional qualification).

25 hours of training + exam for recognized professionals.

Certification valid for 3 years.

  • Fulfill additional regulatory requirements such as minimum capital, deposits, professional indemnity insurance, infrastructure, staffing, and fit & proper declaration.

Required Skills:

  • Strong knowledge of regulations and insurance compliance framework.
  • Leadership and supervisory skills.
  • Excellent communication and reporting abilities.
  • Customer grievance handling and resolution.
  • Ability to coordinate effectively with regulatory authorities.


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