
Insurance Operations Manager
2 days ago
Job Overview:
We are seeking an experienced leader to oversee the operations of our Corporate Agent/Insurance Broker. The ideal candidate will possess strong regulatory expertise, operational oversight, and effective grievance resolution skills.
Key Responsibilities:
- Supervise and monitor the activities of the Corporate Agent; ensure all personnel are trained, skilled, and knowledgeable in insurance products.
- File applications for removal or addition of specified persons and Authorized Verifiers.
- Ensure strict compliance with regulations in both letter and spirit.
- Submit material disclosures, regulatory returns, and other information to the Authority in a timely manner.
- Submit annual certification to the Authority, confirming adherence to all regulatory provisions.
- Oversee insurance solicitation activities and ensure all compliance requirements are met.
- Act as the Single Point of Contact for inspections and other compliance-related matters with the Authority.
- Verify compliance of personnel and ensure solicitation is carried out only by authorized personnel.
- Address and resolve customer grievances within 14 days.
Qualifications & Requirements:
- Education: Bachelor's degree in any stream or (MBA or professional qualifications preferred).
- Training & Certification:
50 hours of training + passing the prescribed exam (if not holding a professional qualification).
25 hours of training + exam for recognized professionals.
Certification valid for 3 years.
- Fulfill additional regulatory requirements such as minimum capital, deposits, professional indemnity insurance, infrastructure, staffing, and fit & proper declaration.
Required Skills:
- Strong knowledge of regulations and insurance compliance framework.
- Leadership and supervisory skills.
- Excellent communication and reporting abilities.
- Customer grievance handling and resolution.
- Ability to coordinate effectively with regulatory authorities.
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