Insurance Process Manager

3 days ago


Kolkata, West Bengal, India beBeeInsurance Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title: Term Insurance Operations Specialist

We are seeking an experienced professional to ensure a seamless post-payment customer experience.

This role demands strong communication, stakeholder management, and process improvement skills to drive timely case issuance while meeting monthly targets with minimal turnaround time and high first-touch resolution rate.

  • Take ownership of post-payment cases and deliver exceptional customer experiences.
  • Connect with customers via calls and emails to update them on next steps and pending requirements.
  • Coordinate with stakeholders to expedite case issuance and meet performance metrics.
  • Achieve monthly targets with reduced turnaround times and improved first-touch resolution rates.
  • Collaborate with insurers to enhance operational processes for better issuance rates, faster turnaround times, and improved first-touch resolution.
Key Requirements:
  • Excellent written and verbal communication skills.
  • Demonstrated understanding of insurance underwriting and decision-making processes.
  • Ability to handle sensitive customer interactions and difficult conversations.
  • Proven stakeholder management skills to drive case progression.
  • Minimum 1+ years of experience in insurance operations or a related field.
  • Basic computer and Excel skills with the ability to learn new tools.


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