Incident Resolution Specialist

Job Title: Critical Incident Resolution SpecialistThe ideal candidate will possess a strong ability to analyze and resolve complex critical incidents, ensuring minimal disruption to our operations.Analyzing and resolving complex critical incidents in accordance with established procedures.Collaborating with cross-functional teams to identify root causes of...

Role : Incident ManagerExperience:5 Year+Location : Noida Sector-135Job Description:Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead...

Job Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...

Job Title:Incident Management Coordinator – L1Department:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first...

Job Title : Incident Coordinator (L1)Location: Genpact Site (Global Locations)Shift : 24x7 Rotational ShiftsExperience: 1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...

The Crisis Resolution Manager plays a pivotal role in ensuring timely incident resolution, minimizing business disruption. Key responsibilities include facilitating communication among teams and stakeholders, coordinating efforts to restore services within agreed SLAs, and conducting thorough analyses to identify root causes and areas for improvement.Key...

Incident Coordinator RoleThe ideal candidate will be responsible for comprehensive incident management, proactive alert monitoring, and timely ticket resolution in a dynamic 24x7 support environment.Key Responsibilities:Alert Monitoring & Management: Monitor infrastructure alerts and notifications. Log tickets based on alerts using defined Standard Operating...

Job Role:Crisis Resolution SpecialistAbout the Role:We are looking for a skilled Crisis Resolution Specialist to join our IT operations team. As a key member of our global support environment, you will be responsible for coordinating and managing critical incidents from start to finish.Key Responsibilities:Incident Management:- Monitor infrastructure alerts...

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you...

Job DescriptionJob Title: Incident Coordinator (L1)Location: Genpact Site (Global Locations)Shift: 24x7 Rotational ShiftsExperience:1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert...