ESG Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled ESG Support Engineer to join our team at YOU Broadband India Limited. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring prompt resolution of technical issues, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Provide online and on-site technical support for our Internet services and other solutions.
- Conduct Line of Sight (LoS) surveys independently for last mile connectivity links.
- Manage installation and maintenance of wireless links independently.
- Understand different networking typologies and troubleshoot technical issues.
- Work with Cisco CLI, routers, switches, and other network devices.
- Configure and implement network communications devices.
- Ensure prompt response to customer complaints and timely closure of service requests.
- Coordinate with Basic Service Operators for last mile connectivity issues.
- Ensure compliance with company guidelines on documentation and reporting.
Requirements
- Graduate degree in a relevant field.
- Professional certifications like CCNA, CCNP, or CWNA.
- 2-4 years of experience in networking and field/customer support.
- ISP industry experience preferred.
Location
NagpurAbout Us
YOU Broadband India Limited is a leading provider of broadband services in India.-
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