Cloud Support Specialist
2 weeks ago
At MicroStrategy Incorporated, we are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support for our MicroStrategy Products, resolving customer issues, and contributing to the growth of our MicroStrategy Community.
Key Responsibilities:
- Provide support for MicroStrategy's Business Intelligence product suite, Cloud platform, and its underlying technologies.
- Develop strong relationships with MicroStrategy customers and partners through daily, high-quality interactions during customer project development and production system maintenance.
- Find creative and sophisticated solutions to complex or higher-priority problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilities.
- Collaborate and communicate effectively with peers, internal application, and software development teams.
- Prioritize and communicate product defects and enhancements to development teams.
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums.
- Enhance personal and professional growth by participating in Internal Development Programs.
- Work in a strong team environment.
Qualifications:
- Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science).
- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Windows/Linux system administration knowledge.
- Minimum of 2 years of IT customer service experience / strong customer focus.
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge.
- Able to support MicroStrategy customers during their working hours between 9 am - 5 pm IST.
- Strong analytical and troubleshooting skills and experience.
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills.
- Preferred: Cloud Certifications (AWS, Azure, Google Cloud).
Additional Information:
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via email, please check also your SPAM folder.
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