Technical Support Engineer

2 days ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

About Us:

We are a transformative partner for business acceleration, application development, and managed services.

We provide exceptional IT consulting services at a competitive price to help clients realize their investments' best value.

Our team of 200+ experienced specialists is now ready for its next curve of progress.

We welcome candidates rejoining the workforce after career breaks or parental leaves and support their journey back to corporate life.

Job Overview

We are looking for a junior technical support engineer to join our dynamic team. In this role, you will provide technical assistance by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python, with a strong focus on security technologies including PKI.

This is an excellent opportunity for early-career engineers passionate about customer success, problem-solving, and secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits

  • We offer a supportive environment for employees returning to work after career breaks or parental leaves.

Others

  • We have offices in multiple locations.

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