Strategic Customer Relations Manager

20 hours ago

Delhi, Delhi, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000
  • As a Relationship Banking Manager, you will be responsible for building and maintaining strong customer relationships through personalized service and addressing their financial needs.
  • You will conduct regular meetings and reviews with customers to understand their goals, financial situations, and requirements, and recommend appropriate banking products and services.
  • The role involves handling customer inquiries, complaints, and requests, ensuring prompt and satisfactory resolution, as well as developing and implementing strategies to achieve branch sales targets and revenue goals.
  • You will identify cross-selling and upselling opportunities to promote additional banking products and services, actively prospect for new customers through networking, referrals, and community involvement, and conduct sales presentations, product demonstrations, and financial education sessions for customers.
  • In addition to these responsibilities, you will lead and manage a team of customer service representatives, providing guidance, training, and performance evaluations, foster a positive and motivating work environment, encouraging teamwork, collaboration, and professional growth, and collaborate with other departments to ensure seamless customer experiences and efficient branch operations.
  • This role also requires ensuring compliance with regulatory requirements, internal policies, and procedures, staying updated with industry regulations and changes, and implementing necessary measures to mitigate risks and maintain a compliant branch.
  • You will monitor and analyze branch performance metrics, develop action plans to address performance gaps, and implement operational processes and controls to ensure smooth branch operations, cash management, and security measures.
  • The ideal candidate will have a Bachelor's degree in Business, Finance, or a related field, advanced degrees or certifications are a plus, and proven experience in retail banking, branch management, or relationship management roles.
  • A successful candidate will possess excellent customer service and relationship-building skills, a sales-oriented mindset, leadership abilities, understanding of compliance regulations and risk management in the banking industry, strong communication, negotiation, and interpersonal skills, analytical thinking and problem-solving abilities, and proficiency in banking software and systems.

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