
Digital Customer Relationship Management Lead
4 days ago
As a strategic thinker with a deep understanding of customer relationship management principles, this role offers a great opportunity to lead CRM strategy across multiple clients.
The ideal candidate will oversee day-to-day client relationships to ensure satisfaction, planning and implementing targeted CRM campaigns for increased customer engagement and retention.
A key responsibility includes segmenting customer lists for personalised and relevant campaigns. Employing a test-and-learn approach to continually optimise campaigns is also essential.
This position requires developing a comprehensive customer lifecycle strategy to maximise customer lifetime value.
About the Role:
This CRM Manager leads CRM strategy across multiple clients, enhancing relationships, driving customer engagement, and boosting business growth.
- Key Responsibilities:
- Oversee day-to-day client relationships to ensure satisfaction
- Plan and implement targeted CRM campaigns for increased customer engagement and retention
- Segment customer lists for personalised and relevant campaigns
- Employ a test-and-learn approach to continually optimise campaigns
- Develop a comprehensive customer lifecycle strategy to maximise customer lifetime value
About Us:
We are an ecommerce agency with a profit-first client approach. Our team of data-driven marketers has over 20 years of experience in maximising growth through strategic storytelling.
We offer services including paid ads, content creation, PPC, SEO, and website development by deeply understanding our clients' values, vision, KPIs, data, and audiences.
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