Expert Client Support Specialist

7 days ago

Coimbatore, Tamil Nadu, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Representative

Are you a skilled problem solver with excellent communication skills? We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for clients, providing exceptional technical support and resolving complex issues in a timely manner.

Key Responsibilities:

  • Provide top-notch customer service through various channels, including phone, email, and chat.
  • Serve as a subject matter expert for clients on technical systems, platforms, and engineering-related queries.
  • Troubleshoot complex technical problems and offer proactive solutions to ensure seamless client experiences.
  • Collaborate with internal teams to resolve technical issues and improve overall efficiency.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve complex technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.

What We Offer:

  • Competitive salary range.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

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