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Global Business Performance Manager
2 weeks ago
As a seasoned executive, you will oversee the overall performance and governance of Statements of Work (SOWs). You will work closely with Vendor Account Managers to ensure seamless execution.
The ideal candidate will have 18 years of experience in contact center operations. They should possess strong B2C/B2B sales experience, digital marketing ads sales experience, and be a dynamic leader with experience in managing large and diverse teams across multiple sites in a fast-paced environment.
Key responsibilities include:
- Managing day-to-day operations in accordance with requirements and SLAs set out in SOWs;
- Providing exceptional people and process management, mentorship, and career development to team members;
- Driving Operations teams to deliver continuous improvement and productivity/quality gains;
- Maintaining high-quality communication with clients for seamless process management.
Additional skills required include:
- Strong analytical and problem-solving skills;
- Strategic thinking with experience in quantitative analysis, industry research, and strategy development;
- Excellent stakeholder and relationship management skills;
- Ability to work directly with internal and global cross-functional teams.
A Bachelor's degree or higher is preferred. The ideal candidate will have at least 8 years of people management experience, including managing leaders, and a strong desire to develop team members.
