Global IT Asset Manager

2 days ago

Varanasi, Uttar Pradesh, India beBeeConfiguration Full time US$ 90,000 - US$ 1,20,000
Job Title: CMDB and Hardware Asset Management Specialist

We are seeking a skilled Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client's asset lifecycle and configuration management practices across global operations.

This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

  • Managing end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configuring robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  • Monitoring CMDB health and proactively resolving data conflicts between authoritative sources.
  • Defining and maintaining standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Developing and maintaining process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Creating and enhancing application maps using ServiceNow Service Mapping.
  • Configuring MID Servers for integrations and data synchronization.
  • Customizing ServiceNow environments, including scripting, automation, and module configuration.
  • Designing and managing reports and dashboards to support decision-making and transparency.
  • Identifying and implementing opportunities for continuous service improvement.
  • Defining, improving, and managing periodic audit and verification processes for asset data.
  • Conducting regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

The qualifications required for this position include:

  • At least 3 years of experience in the field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

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