Strategic Client Partnership Manager

19 hours ago

Coimbatore, Tamil Nadu, India Codingmart Technologies Full time

About Codingmart Technologies:

We are a leading IT services company delivering innovation-driven solutions to global clients.

Role Overview:

This role requires someone with exceptional communication skills, strategic problem-solving abilities, and experience in resource management. As a key point of contact for clients, you will bridge business and technology while ensuring smooth project initiation and outstanding client relationship management.

Main Responsibilities:

  • Client Engagement & Communication:
    • Serve as the primary contact for clients from the lead stage through project onboarding.
    • Understand client requirements, expectations, and challenges to ensure smooth communication and resolution.
    • Build and maintain strong relationships with clients, addressing their concerns promptly and professionally.
  • Resource Management & Allocation:
    • Collaborate with internal teams to identify, map, and deploy resources for client projects based on skills, timelines, and priorities.
    • Proactively address any resource-related concerns, including performance issues, skill gaps, or additional staffing needs.
    • Partner with HR and delivery teams to ensure optimal resource utilization and client satisfaction.
  • Client Issue Resolution:
    • Take ownership of resolving challenges related to resources or project alignment swiftly and effectively.
    • Escalate critical concerns to leadership with actionable insights and solutions.
    • Ensure consistent follow-ups and excellent client support to maintain high satisfaction.
  • Strategic Planning & Insights:
    • Analyze resource utilization trends, client feedback, and upcoming project needs to provide actionable insights to leadership.
    • Participate in strategic discussions around workforce planning, resource optimization, and client acquisition support.

Required Skills and Qualifications:

  • Communication Skills: Exceptional written and verbal communication to engage and manage client expectations effectively.
  • Analytical Abilities: Strong ability to analyze resource utilization, client needs, and workforce trends to derive actionable insights.
  • Strategic Problem-Solving: Proactive mindset to identify challenges and implement effective solutions.
  • Presentation Skills: Ability to create and deliver reports and presentations to stakeholders with clarity and impact.
  • Resource Management Expertise: Prior experience in workforce planning, staffing allocation, and resolving resource-related challenges.
  • Relationship Building: Proven track record of building trust-based, long-term relationships with clients and internal teams.

Additional Requirements:

  • Bachelor's degree in Engineering, Business, or a related field.
  • Good data-driven decision-making skills, thinking with less assumption, more facts.
  • Open to traveling globally for business meetings.
  • 3+ years of experience in client engagement, resource management, or a similar role.
  • Prior experience in the IT services industry is preferred.
  • Proficiency in tools like Excel, Power BI, Jira, or similar tools for reporting and project tracking.

Why Work at Codingmart Technologies?

  • Be part of a growing IT services company driving innovation and strategic client partnerships.
  • Collaborate with all departments to shape client success strategies.
  • Report directly to the CEO office.
  • Play a key role in resource optimization and workforce planning for cutting-edge projects.
  • Work in a dynamic and collaborative environment with global clients.

Earning Potential: $90,000 - $120,000 per annum, depending on experience and qualifications.

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