
IT Applications Director
24 hours ago
Job Overview:
The IT Application Manager will be responsible for overseeing the management and operation of all academic, administrative, and enterprise IT applications.
This includes responsibility for Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.
The role involves driving efficiency, integration, security, and innovation in technology solutions that support faculty, staff, and students.
Key Responsibilities include:
- Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
- Ensure high availability, reliability, and security of all academic and administrative applications.
- Oversee issue resolution, incident management, and root cause analysis for application-related problems.
Additionally, this role requires:
- Partnering with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
- Acting as the primary liaison with application vendors and service providers.
- Leading user adoption initiatives, including training and support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
- Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
- Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
- Strong experience in application integration, vendor management, and IT governance.
- Demonstrated success in leading teams and managing complex projects.
- Knowledge of cybersecurity, compliance, and digital transformation best practices.
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