Customer Service Representative

3 days ago


Gurgaon, Haryana, India MRT Infotech Full time

Job Summary

At MRT Infotech, we are seeking a skilled Customer Service Representative - Blended to join our team. As a Blended Service Delivery Specialist, you will be responsible for providing exceptional customer service and support through various channels, including chat.

Key Responsibilities

  • Provide timely and effective customer service via chat and other communication channels.
  • Handle customer inquiries, resolve issues, and escalate complex problems to senior team members as needed.
  • Collaborate with the operations team to improve processes and workflow efficiency.

Requirements

  • Any international BPO experience with a minimum of 6 months of chat experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Rotational shifts and rotational days off.
  • Travelling allowance: 4200 INR.
  • Salary: 29K CTC (basis last drawn 30 percent hike).
  • Location: Gurgaon.


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