
Employee Benefits Manager
2 days ago
Are you an operations professional with a passion for benefits administration? Do you enjoy working with HR systems, managing vendor relationships, and ensuring compliance with regulations?
This role is responsible for end-to-end administration of US and Canadian employee benefits programs. You will be the key point of contact for vendors, employees, and internal stakeholders.
Responsibilities:- Benefits Administration: Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records. Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Vendor & Employee Communications: Act as primary liaison with external benefits vendors. Manage vendor requests, escalations, and troubleshooting. Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- System Operations: Monitor feeds, timings, reporting, and manual interventions in benefits platforms. Support testing and configuration during open enrollment and system changes.
- Financial Operations: Validate and process vendor invoices. Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
- Compliance & Reporting: Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada). Assist with 5500 filings, census files, and insurance audits.
What We Offer:
- Collaborative work environment
- Opportunities for growth and development
- Competitive compensation and benefits package
- Bachelor's degree in HR, Business, or related discipline
- 4–7 years of experience in end-to-end benefits operations with strong exposure to US and Canadian benefits
- Hands-on experience with HRIS & benefits platforms
- Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures
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