Customer Experience Specialist

3 days ago

Amrāvati, Maharashtra, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

We are looking for an experienced Guest Services Coordinator to join our team.

The ideal candidate will have a passion for delivering exceptional guest experiences and be able to work in a fast-paced environment.

Key Responsibilities :

  • Communicate with guests through various channels (phone, email, chat) to provide pre-arrival information and answer inquiries.
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Handle guest complaints or issues promptly and professionally.
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Identify opportunities to upsell additional services and enhance the guest experience.
  • Promote hotel loyalty programs and special offers.
  • Build strong relationships with guests by demonstrating personalized service and attentiveness.
  • Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.

Qualifications and Skills:

  • Previous experience in hospitality, customer service, or a similar role is a plus.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills and ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.

This role offers the opportunity to work in a dynamic environment and make a real difference in the lives of our guests.

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