Chief Customer Experience Specialist

2 days ago


Amrāvati, Maharashtra, India beBeeCustomer Full time US$ 48,000 - US$ 77,000

Key to our success is a proactive specialist who will manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

Responsibilities:
  • Contact customers to address outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases and accounts suspended due to non-response.

The ideal candidate has advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics, and problem-solving ability. Strong communication and negotiation skills are essential, as is proficiency with CRM systems like Salesforce and experience in Zendesk.

Why Work with Us?

We value diversity, integrity, and creativity. Our progressive culture fosters innovation and growth in a flexible work environment.



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