
Experience Customer Service Specialist
2 days ago
This role involves creating exceptional customer experiences across a range of insurance products and services.
The ideal candidate will possess strong communication and interpersonal skills, as well as excellent English language proficiency, both written and verbal.
Key responsibilities include collaborating with the sales team to enhance customer experience through proactive communication and issue resolution, following up on customer inquiries via various channels, ensuring timely responses and updates, creating quotes for multiple insurance products, built strong rapport with customers to schedule appointments for the sales team, resolving customer queries efficiently, performing endorsements as needed, and coordinating appointments for the sales team to drive business growth.
Requirements:- Exhibit extreme customer focus, striving for customer delight in all interactions.
- Exhibit excellent English language proficiency, both written and verbal, with strong communication and interpersonal skills.
- Possess comprehensive knowledge of SME insurance products, including coverage options, policies, and regulations.
- Able to work effectively in a results-oriented environment, driven by self-motivation.
- Proficient in using AI tools like Chat GPT, Claude, Deep Seek, etc.
- Bachelor of Arts, Bachelor of Commerce, or Bachelor of Engineering degree.
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