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Customer Experience Representative
2 weeks ago
About the Position:
Transway Group seeks a skilled professional to fill this critical role. This position requires an individual who can effectively handle client interactions, resolve inquiries, and provide end-to-end support.
Key Responsibilities:
- Act as the primary point of contact for customer queries via phone and email.
- Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
- Coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
- Provide comprehensive support for account setup, documentation, and order processing.
- Manage escalations and ensure proactive communication with customers.
- Assist in onboarding new clients and providing guidance on services offered.
- Document customer interactions and maintain accurate records in CRM systems.
- Gather feedback and share insights with management to enhance customer experience.
Qualifications & Skills:
- Bachelor's degree (preferred in Business, Logistics, or related field).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills (verbal and written) in English.
- Problem-solving ability with a customer-first mindset.
- Good knowledge of North American Trucking operations preferred.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
Benefits:
- Opportunity to build long-lasting relationships with clients
- Challenging and dynamic work environment
- Ongoing training and development opportunities
Additional Information:
- This is a full-time position requiring regular working hours.
- Travel may be required occasionally.
