Residential Customer Experience Manager

9 hours ago

Amrāvati, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Service Specialist

We are seeking a highly motivated and customer-focused CRM professional to join our team. As a Customer Care Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have an excellent experience with our affordable housing project.

  • Provide prompt and accurate responses to customer inquiries and resolve issues efficiently.
  • Maintain a high level of customer satisfaction by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Contribute to the development and implementation of CRM processes and protocols.
  • Continuously update product knowledge to provide accurate information to customers.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.

Work Environment:

We offer a dynamic and challenging work environment where you can grow and develop your skills. Our team is passionate about providing exceptional customer service and making a difference in the lives of our valued customers.

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