Strategic Customer Growth Specialist

24 hours ago


Amrāvati, Maharashtra, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About the Role

Customer success is crucial for long-term relationships. To achieve this, we focus on delivering exceptional service.

Our customer success function has a proven track record of 200+ 5-star reviews and an envious net negative churn. Some customers pay 5-10X of what they started with.

To sustain this momentum, we need to prioritize our existing customers. This role involves owning customer retention, making them true fans of BiteSpeed, and gathering valuable insights from customer feedback.

Key Responsibilities
  • Own customer relationships, ensuring their success and satisfaction.
  • Develop and implement effective onboarding processes, providing a delightful experience for our customers.
  • Track product adoption, guaranteeing customers get maximum value, leading to upsells and expansion revenue.
  • Act as a trusted advisor, helping customers unlock the full potential of BiteSpeed.
What Makes You a Good Fit
  • Care deeply about delivering a service experience that exceeds expectations.
  • Enjoy helping people succeed and thrive in their roles.
  • Have a genuine interest in building meaningful relationships with people from diverse backgrounds.
Our Core Values

Our values drive how we work and make decisions. We hire, reward, and sometimes let go based on these principles.

We have five core values:

  • Exceed Expectations
  • Drive Results
  • Speak Truthfully
  • Progress Over Perfection
  • Take Your Work Seriously, Not Yourself


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