Product Support Specialist

21 hours ago


Mumbai, Maharashtra, India beBeeProductSupport Full time ₹ 18,00,000 - ₹ 25,00,000
Product Support Specialist

We are seeking a skilled and resourceful Product Support Specialist to bridge the gap between our users, engineering teams, and product teams. This role is pivotal in ensuring a seamless user experience by promptly identifying, investigating, and resolving technical issues.

Key Responsibilities:
  1. Troubleshoot customer-reported issues related to software products.
  2. Gain in-depth knowledge of our products and services, staying up-to-date with new features and changes.
  3. Escalate unresolved issues to higher-level engineering teams, tracking progress until resolution.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
  • 2+ years of experience in product support, technical support, or engineering.
  • Strong proficiency in SQL for querying databases, log analysis, and troubleshooting data-related issues.
  • Working knowledge of HTML, APIs, and a good understanding of HTTP request/response cycles.
Benefits:

This strategic position offers an exceptional opportunity to drive continuous improvement and deliver an outstanding product experience. If you thrive in a fast-paced environment, bring a customer-first mindset, and have a strong foundation in technical problem-solving, cloud infrastructure, and modern monitoring tools, we encourage you to apply.



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