Product Support Engineer

Job Title: Product Support Engineer( L2 )About Signzy Signzy is an AI-powered RPA platform designed for financial services.

Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.

Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US.

We have strong global partnerships, including with Mastercard, and offices in New York and Dubai, serving customers worldwide.

Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy At Signzy, we embrace technology and innovation to develop outstanding products.

We're atech-savvy team backed by investors passionate about creating innovative solutions.

Join usand be part of the future of financial services technologyJob Description As a Product Support Engineer/ Product Specialist at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.

This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions.- Diagnose and troubleshoot technical issues related to Signzy systems within agreedtime limits.- Research and identify solutions to software and database issues (especially SQL-related).- Ask customers targeted questions to quickly understand the root of the problem andprovide step-by-step troubleshooting.- Provide support for on-premise and cloud deployments, ensuring compliance withrelevant protocols.- Communicate solutions effectively through phone, email, or chat.- Escalate unresolved issues to appropriate internal teams (e.g., software developers, DBAs).- Assist in configuration changes, patch management, and deployment troubleshooting.- Provide SQL queries and basic scripting to diagnose issues and generate relevantreports.- Ensure all issues are logged and tracked effectively.- Document technical knowledge and provide training to junior team members whenrequired.- Prioritize and manage multiple open cases simultaneously.- Provide procedural documentation and relevant reports for internal and externalstakeholders.

Job Requirements- Technical Expertise:- Basic Programming: Basic knowledge of Java Script for automating tasks andtroubleshooting in web-based environments.- Digital KYC & Security: Strong understanding of digital KYC, APIs, compliance,and security protocols in financial systems.- Scripting & Automation: Experience with basic shell scripting or programming(e.g., Python, Bash) for automation and troubleshooting is a plus.- System Deployments: Experience with on-premise and cloud deployments(AWS, S3), Linux systems (RHEL/Cent OS/Debian/Ubuntu), and databasemanagement (Mongo DB, Oracle).- Networking Knowledge: Knowledge of networking protocols (TCP/UDP) andtroubleshooting related issues.- Monitoring Tools: Familiarity or hands-on experience with monitoring tools like Prometheus & Grafana for infrastructure and application-level diagnostics is anadditional advantage.- Docker Basics: Basic understanding of Docker, familiar with containerizationconcepts and using Docker for development or testing environments.- Soft Skills:- Excellent problem-solving skills with a methodical approach.- Strong written and oral (Hindi and English) communication skills, able to explaintechnical solutions in simple terms.- Ability to provide step-by-step technical help, both written and verbal.- Experience in customer service or support roles, with an ability to managemultiple priorities.- Additional:- Bachelor's degree in Information Technology, Computer Science, or relevantfield.- Experience in supporting API and digital KYC in financial institutions is highlydesirable.- Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions across theglobe.

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