Senior ServiceNow Administrator

2 weeks ago

Chandigarh, Chandigarh, India fifthnote- An Ensemble Health Partners Company Full time

Job Title: Senior ServiceNow Administrator

Overview: We are seeking a highly skilled ServiceNow Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing administration, configuration, and maintenance of our ServiceNow platform to support our organization's IT Service Management (ITSM) needs.

Key Responsibilities:

  • Manage and maintain the ServiceNow platform, including configuration, customization, and administration tasks.
  • Design, develop, and implement new features, modules, and functionalities within ServiceNow to enhance business processes and workflows.
  • Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
  • Configure and integrate ServiceNow with other third-party applications and systems to ensure seamless data flow and interoperability.
  • Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies.
  • Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability.
  • Create and maintain technical documentation, including system architecture diagrams, process workflows, and configuration details.
  • Stay abreast of emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement.
  • Collaborate with the IT security team to implement and maintain robust security controls, access controls, and compliance standards within the ServiceNow platform.

Requirements:

  • ServiceNow Certified System Administrator (CSA) certification is required.
  • Extensive knowledge of ServiceNow platform capabilities, modules, and functionalities, including Incident Management, Change Management, Service Catalog, and Reporting.
  • Preferably extensive experience with recent ServiceNow releases.
  • Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL).
  • Proficiency in JavaScript, HTML, CSS, and other web technologies used for ServiceNow customization and development.
  • Experience with integration technologies such as REST, SOAP, and MID Server.
  • Excellent analytical, problem-solving, and troubleshooting skills, with a keen attention to detail.
  • Strong communication, collaboration, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.

Why Choose Us?

  • We are a forward-thinking organization that adapts emerging technologies to deliver practical solutions that bring maximum impact to providers' bottom line.
  • We offer a great organization to work for, where you will have the opportunity to do your best work and grow with a team that is shaping the future of Revenue Cycle Management.
  • We prioritize learning and development, with industry-standard professional development policies to support the learning goals of our associates.
  • We offer flexible and remote working options.

Perks:

  • Comprehensive health benefits and insurance coverage for family and parents.
  • Accidental insurance for associates.
  • Maternity benefits, paternity leaves, and compliance with all labor laws.
  • Company swags, welcome packages, and work anniversary kits.
  • Exclusive referral policy.
  • Professional development program and reimbursements.
  • Remote work options.

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