Senior ServiceNow Administrator
2 weeks ago
About the Role
We are seeking a highly skilled Senior ServiceNow Administrator to join our dynamic team at fifthnote – An Ensemble Health Partners Company.
Key Responsibilities
- Manage and maintain the ServiceNow platform, including configuration, customization, and administration tasks.
- Design, develop, and implement new features, modules, and functionalities within ServiceNow to enhance business processes and workflows.
- Collaborate with stakeholders to gather requirements, analyse business needs, and translate them into technical solutions within the ServiceNow platform.
- Configure and integrate ServiceNow with other third-party applications and systems to ensure seamless data flow and interoperability.
- Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies.
- Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability.
- Stay abreast of emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement.
Requirements
- ServiceNow Certified System Administrator (CSA) certification is required. Additional certifications such as Certified Implementation Specialist (CIS) or Certified Application developer (CAD) are a plus.
- Extensive knowledge of ServiceNow platform capabilities, modules, and functionalities, including Incident Management, Change Management, Service Catalog, and Reporting.
- Preferably extensive experience with recent ServiceNow releases Experienced in gathering business requirements, developing prototypes to validate, refine requirements and led tasks required for implementation and maintenance of ServiceNow applications
- Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL).
- Proficiency in JavaScript, HTML, CSS, and other web technologies used for ServiceNow customization and development.
- Experience with integration technologies such as REST, SOAP, and MID Server.
Why This Role Matters
This role offers the opportunity to work with a leading company in the Revenue Cycle Management space, leveraging cutting-edge technology to drive meaningful impact.
What We Offer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
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