Senior ServiceNow Administrator

1 day ago

Chandigarh, Chandigarh, India fifthnote- An Ensemble Health Partners Company Full time

Job Title: Senior ServiceNow Administrator

Experience: 5-7 Years

Job Location: Remote, India

Company Overview

fifthnote – An Ensemble Health Partners Company is at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines tightly integrated data ingestion, workflow automation, and business intelligence solutions on a modern cloud architecture. We have the second-largest share in the RCM space in the US Market with 10,000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced teams, proven and repeatable processes, and modern and flexible technologies.

Position Overview

We are seeking a highly skilled Senior ServiceNow Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing administration, configuration, and maintenance of our ServiceNow platform to support our organization's IT Service Management (ITSM) needs. This individual will play a crucial role in ensuring the optimal performance, reliability, and security of our ServiceNow instance while collaborating with cross-functional teams to deliver high-quality solutions that meet business requirements.

Key Responsibilities

  • Manage and maintain the ServiceNow platform, including configuration, customization, and administration tasks.
  • Design, develop, and implement new features, modules, and functionalities within ServiceNow to enhance business processes and workflows.
  • Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
  • Configure and integrate ServiceNow with other third-party applications and systems to ensure seamless data flow and interoperability.
  • Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies.
  • Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability.
  • Create and maintain technical documentation, including system architecture diagrams, process workflows, and configuration details.
  • Stay abreast of emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement.
  • Collaborate with IT security team to implement and maintain robust security controls, access controls, and compliance standards within the ServiceNow platform.

Requirements

  • ServiceNow Certified System Administrator (CSA) certification is required. Additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) are a plus.
  • Extensive knowledge of ServiceNow platform capabilities, modules, and functionalities, including Incident Management, Change Management, Service Catalog, and Reporting.
  • Preferably extensive experience with recent ServiceNow releases. Experienced in gathering business requirements, developing prototypes to validate, refine requirements, and lead tasks required for implementation and maintenance of ServiceNow applications.
  • Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL).
  • Proficiency in JavaScript, HTML, CSS, and other web technologies used for ServiceNow customization and development.
  • Experience with integration technologies such as REST, SOAP, and MID Server.
  • Excellent analytical, problem-solving, and troubleshooting skills, with a keen attention to detail.
  • Strong communication, collaboration, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
  • Proven ability to work independently as well as part of a team in a fast-paced, dynamic environment.

Why Work with Us?

  • We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers' bottom line. We currently have 10 Technology Patents in our name.
  • We offer a great organization to work for, where you will get to do the best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.
  • We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.
  • We have flexible/remote working/working from home options.

Perks

  • Health Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.
  • Compliant with all Labor Laws – Maternity benefits, Paternity Leaves.
  • Company Swags – Welcome Packages, Work Anniversary Kits.
  • Exclusive Referral Policy.
  • Professional Development Program and Reimbursements.
  • Remote work – flexibility to work from home.

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