Customer Service Expert for Exceptional Client Engagement

2 days ago


Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

NetRTech Solutions LLP Overview

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As a technology consulting and project execution company, we strive to deliver innovative solutions and exceptional customer service to our clients.

About the Role

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We are seeking a highly skilled Customer Service Representative to join our team. This is a full-time on-site position that involves providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience.

Responsibilities

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  • To interact with customers, address their inquiries and concerns, and provide timely and efficient solutions
  • Build strong relationships with clients by understanding their needs and expectations
  • Collaborate with cross-functional teams to resolve complex issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer service

Qualifications and Requirements

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  • Candidate should have excellent verbal and written communication skills
  • Able to empathize with customers and provide exceptional service
  • Strong problem-solving and conflict resolution skills
  • Good organizational and time management skills
  • Prior customer service experience is a plus
  • Bachelor's degree in a related field is preferred

Benefits of Working with Us

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We offer a competitive salary package, including a base salary of 4 LPA, and opportunities for growth and professional development.

Location

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This role is based in Mumbai and requires frequent interaction with customers across various locations, including Western Railway (Churchgate to Mira Road), Central Railway (CST to Thane), and Harbour Railway (Masjid to Vashi).



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