Technical Support Operations Director

1 day ago


Delhi, Delhi, India beBeeOperations Full time ₹ 20,00,000 - ₹ 23,00,000

We are seeking an experienced Technical Support Operations Director to lead our team of technical customer support specialists.

Key Responsibilities
  • A highly organized and self-motivated individual with a strong sense of ownership and passion for improving customer support processes and outcomes.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.
  • Able to manage multiple priorities in a fast-paced, dynamic environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.
  • Able to identify root causes and structure logical, data-backed recommendations for operational improvements.
  • Detailed-oriented with a commitment to accuracy, quality, and data security.
  • Able to work cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

Requires 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.



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