Ecommerce Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Ecommerce Operations Manager to join our dynamic Logistics team at ShopDeck. As a key member of our team, you will be responsible for overseeing daily operations, optimizing processes, and ensuring the smooth fulfillment of orders and logistics.
Key Responsibilities- Operations Management: Oversee daily operations related to order processing and logistics to ensure timely and accurate fulfillment of orders.
- Process Optimization: Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service quality.
- Team Coordination: Lead and supervise operations team, including training, performance management, and fostering a collaborative work environment.
- Vendor Management: Coordinate with 3PLs, sellers, and other vendors to ensure effective delivery and resolution of operational issues.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) to drive continuous improvement.
- Issue Resolution: Address and resolve operational challenges, including discrepancies, delays, and customer complaints, in a timely and effective manner.
- Reporting: Prepare and present operational reports and insights to management, highlighting key metrics, trends, and areas for improvement.
- Education: Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field. MBA or relevant postgraduate degree is a plus.
- Experience: 35 years of experience in operations management, preferably within Ecommerce, with a minimum of 1 year of team handling experience.
- Skills: Strong understanding of Ecommerce operations, including inventory management, order fulfillment, and logistics. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent analytical, problem-solving, and organizational skills. Effective leadership and interpersonal skills with the ability to manage and motivate a team.
ShopDeck is a fast-growing company that is solving problems in the Indian D2C market by helping Ecommerce sellers easily create and scale their online stores and sell D2C profitably. We envision a future where existing online sellers can generate sizable revenues from their own website/app, but are unable to do so due to lack of expertise in website building, digital marketing, and fulfillment logistics. Our software and services model helps fulfill this exact gap.
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