
Ecommerce Operations Manager
6 days ago
Job Summary:
We are seeking an experienced Ecommerce Operations Manager to oversee the end-to-end order fulfilment process, ensuring seamless functionality and efficiency of our e-commerce platform. The successful candidate will be responsible for developing and implementing operational strategies, collaborating with logistics partners, and analysing key performance metrics to drive revenue growth and customer satisfaction.
Key Responsibilities:
- Develop and implement operational strategies to enhance customer experience and operational efficiency
- Manage the end-to-end order fulfilment process, including order processing, shipping, and returns
- Collaborate with logistics partners to optimize shipping costs, delivery times, and order tracking
- Monitor and analyse key performance metrics to identify areas for improvement and implement operational enhancements
- Streamline processes to increase efficiency, reduce costs, and improve customer satisfaction
Requirements:
- Post-Graduate (MBA) or Graduate degree
- 2-3 years or 6-8 years of relevant experience in ecommerce operations
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and innovative company
- A collaborative and supportive team environment
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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