Ecommerce Operations Leader
3 weeks ago
About the Role
ASSPL - Karnataka is seeking an Ecommerce Operations Leader to join our team. In this role, you will be responsible for managing challenging projects across multiple teams and locations, working closely with sellers, seller support, customer service, sales, and 3P carriers to identify delivery and fulfillment issues faced by sellers and alleviate them.
Key Responsibilities
- Monitor operations performance and work with other teams to address performance issues and ensure metrics are within goals.
- Work with operational teams to solve seller reported issues.
- Creating and automating operational reports.
- Monitor and drive seller impacting operational tickets to resolution.
- Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution.
Requirements
- Bachelor's degree.
- Experience with Microsoft Office products and applications.
- Knowledge of SQL.
Working Hours
Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
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