Client Service Manager
3 weeks ago
Role Overview
The Client Service Manager - Middle Office Specialist will be the primary point of contact for clients, ensuring seamless communication and prompt issue resolution.
Key Responsibilities
- Provide exceptional client service, addressing queries and concerns in a timely manner.
- Collaborate with the Front Office Relationship Manager to onboard clients and facilitate the relationship.
- Oversee account lifecycle management, including opening, maintenance, and closure.
- Process account openings and maintenance accurately and efficiently, ensuring compliance with regulatory requirements.
- Deliver daily, weekly, and monthly client statements, and perform operational controls on electronic and non-electronic client instructions.
- Highlight issues faced by clients or internal teams to the Supervisor and suggest solutions or workarounds.
- Participate in the implementation of new products and enhancements to existing offerings.
Requirements
- Preferably an MBA from a reputable institute with a technical background.
- 4-6 years of experience in transactional banking.
- Strong communication and interpersonal skills.
- Knowledge of short-term products, cash management, and client account operations.
Language Skills
English and Hindi.
Computer Skills
IT background, preferable.
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