Advanced CX Journey Optimizer

1 week ago

Solapur, Maharashtra, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Senior CX Solutions Specialist

We are seeking a seasoned professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities to optimize customer journeys through innovative solutions.

  • Must-Have Skills:
    • Strong exposure to Genesys CX UI / AWS Connect UI consoles, including Unified global menu navigation, Advanced search functionality, and Multi-panel layouts enabling agents to access tools and information efficiently.
    • Solid understanding of UI/UX design principles for customer-facing platforms.
    • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
    • Ability to map, analyze, and improve customer journeys using insights and data.
  • Technology & Tools:
    • Genesys Cloud (primary expertise).
    • MWS (Middleware/Workforce Solutions).
    • AWS Connect, Google CCAI, Nice CX.
    • Analytics & Reporting Tools: QlikSense, Looker.
    • Exposure to Genesys Copilot.

Key Responsibilities:

  • Detailed knowledge of Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Developing and implementing innovative UI/UX solutions and process improvements.
  • Optimizing customer journeys through data-driven decision-making.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.

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