
Chief Data Architect
2 weeks ago
About us
We are a BPO leader in customer service, customer experience, and digital solutions.
Founded in 1998, we have 40,000 employees in over 40 locations worldwide. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.
As one of the fastest growing business services organizations, we are a rare gem in the private equity space. With a recent investment, we have started a transformation to radically improve the CX experience through an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.
Job Description:
Key responsibilities include designing, developing, and maintaining scalable data pipelines and ETL processes to ingest, transform, and store data from various sources.
Collaborate with business stakeholders to understand data requirements and translate them into technical solutions.
Implement data models and schemas to support analytics, reporting, and machine learning initiatives.
Optimize data processing and storage solutions for performance, scalability, and cost-effectiveness.
Ensure data quality and integrity by implementing data validation, monitoring, and error handling mechanisms.
- Work with cross-functional teams to design and develop data infrastructure to support our customer experience and management initiatives.
- Collaborate with data analysts and data scientists to provide them with clean, reliable, and accessible data for analysis and modeling.
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