Client Partner Specialist

2 days ago

Kollam, Kerala, India beBeeServicing Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Client Servicing Manager

Are you passionate about building strong relationships with key clients? We're looking for an experienced client servicing professional who will be responsible for leading the execution of strategic digital campaigns.

Key Responsibilities
  • Client Relationship Management:
    • Act as a liaison for high-profile clients, fostering lasting partnerships and driving business growth.
    • Gain a deep understanding of each client's goals, target audience, and market positioning to inform campaign strategy.
    • Maintain exceptional levels of client satisfaction through clear communication, transparency, and timely delivery.
  • Campaign Planning & Execution:
    • Lead the full lifecycle of campaigns—from briefing to brainstorming, from strategy to reporting.
    • Collaborate with internal teams (creative, content, influencer, media, performance) to drive successful campaign execution.
    • Ensure project timelines, budgets, and quality standards are met without compromise.
  • Strategic Consulting & Brand Stewardship:
    • Provide expert guidance backed by industry trends and insights to help clients meet their marketing objectives.
    • Ensure all campaigns align with the client's brand voice, positioning, and market narrative.
    • Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.
  • Performance Monitoring & Reporting:
    • Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.
    • Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.
    • Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.
  • Revenue Growth & Account Expansion:
    • Identify opportunities to upsell and cross-sell services within existing accounts—introducing new scopes or retainer agreements.
    • Collaborate with the new business team to pitch ideas and renew or expand contracts.
    • Contribute to driving account revenue and agency growth.
  • Team Collaboration & Leadership:
    • Represent the client internally, managing expectations across departments and ensuring seamless collaboration.
    • Mentor junior professionals, sharing best practices and leadership guidance.
    • Drive internal brainstorming sessions to enhance campaign quality and originality.
  • Crisis Management & Problem Solving:
    • Tackle challenges head-on, whether it's a tight deadline, a shifting brief, or a difficult client conversation.
    • Maintain professionalism under pressure, offering quick solutions and efficient escalation management.
    • Stay adaptable and proactive in a dynamic, fast-paced environment.

Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Minimum 2+ years of account management experience in a digital/creative agency.
  • Proven ability to manage complex client relationships and campaigns.
  • Solid understanding of digital marketing, content creation, performance media, and influencer strategy.
  • Strong verbal and written communication skills with client-facing polish.
  • Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.
  • Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.

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